Refund & Cancellation Policy
© 2026 NASLST Technology. All rights reserved. • Applies to: Go, Plus, and Pro AI subscription tiers, Nas Business standalone modules, and Nas Hero fleet plans
1. Scope and Nature of Agreement
This Refund & Cancellation Policy (“Policy”) governs subscriptions to the NASLST platform, including its Nas Business and Nas Hero product lines, purchased by businesses and business owners (“Customer”, “you”) from NASLST Technology / NASLST Holding (“NASLST”, “we”).
NASLST is a Software-as-a-Service (SaaS) product sold for commercial and operational use. This Policy forms part of the Subscription Agreement between the parties and is a binding commercial contract, given legal force by, and enforceable under, the laws of the Arab Republic of Egypt — principally the Egyptian Civil Code governing contractual obligations.
Egypt's Consumer Protection Law No. 181 of 2018, as amended by Law No. 20 of 2024, and its Executive Regulations, together with any other mandatory statutory protection, continue to apply automatically by operation of law wherever a given subscriber qualifies for their protection under that law.
Nothing in this Policy limits, waives, or overrides any right that Egyptian law grants imperatively to a subscriber who so qualifies; where such a mandatory right applies, it governs in addition to, and — where inconsistent — in place of, this Policy.
2. Free Trial
NASLST offers a 14-day free trial period prior to the first charge on a paid plan.
No payment is collected during the 14-day trial, and you may cancel at any time before it ends without any charge.
If you do not cancel before the trial ends, your selected plan will begin billing automatically at the then-current price for that tier, and the terms of Sections 3–5 below will apply from that point forward.
Included features and usage-credit allowances during the trial are as stated on the pricing page or your onboarding agreement at the time of signup.
3. Monthly Subscriptions (Go / Plus / Pro AI)
Monthly plans are billed in advance for each billing cycle and are non-refundable once a cycle has been charged.
You may cancel auto-renewal at any time from your account settings or by written request.
Cancellation stops the next billing cycle only — it does not trigger a refund for the current, already-paid cycle.
You retain full access to your subscribed tier and its features until the end of the paid cycle; access is not terminated early.
After the paid cycle ends, the account moves to read-only/limited access or is suspended per the standard account-lifecycle terms, until reactivated.
4. Annual and Other Prepaid Plans
Annual and multi-month prepaid plans are offered at a discount in exchange for the upfront commitment.
Each first-time annual payment includes a short money-back window (4.1); once that window closes, the remainder of the prepaid term is non-refundable under any circumstances, including in the case of early cancellation, downgrade, or non-use.
Early cancellation after the window stops future renewal only — access continues for the full prepaid term regardless of usage level, and at NASLST's sole discretion, an unused prepaid balance may instead be converted into account credit (not cash) toward a future term, module, or add-on, as a goodwill option evaluated case by case.
This policy is declared on NASLST's website. Customers who prefer full ongoing flexibility can choose a monthly plan instead.
4.1 Money-Back Window — First Annual Payment Only (Days 1–14)
If this is the Customer's first-ever annual payment to NASLST, the Customer may request a full refund within 14 calendar days of that charge.
The refund is net of (i) any usage-metering AI credits already consumed under Section 5, and (ii) any onboarding, data-migration, or custom-integration work already commenced under Section 6.
This window applies once per Customer, to the first annual payment only — it does not apply to renewals, upgrades, or any subsequent annual term, and it does not apply to monthly plans, which are instead covered by the free trial in Section 2.
4.2 How to Request This Refund
Send the request by email from the subscription owner's registered email address to
, within 14 days of the payment.
Attach the transfer/payment receipt along with: the IBAN, bank account number, and account holder name to receive the refund; the reason for the refund; the licenses and services to be canceled; and any devices in use, if applicable.
The email must be sent from the owner's registered email address for proper verification. NASLST's support team will review the request and assist with the refund process.
Approved refunds are paid within approximately 14 days from the date of approval.
5. Usage-Metering AI Credits
The universal usage-metering credit layer (covering AI agent usage, messaging, and other variable-cost features across Go, Plus, and Pro AI) is billed and consumed based on actual usage and is non-refundable once consumed, whether purchased as part of a plan allowance or as a top-up.
Unused credits remaining at the end of a billing cycle do not carry a cash refund value.
Credit roll-over to a following cycle, if any, is governed by the specific terms of the Customer's tier at time of purchase.
6. Onboarding, Setup, and Custom Integration Fees
One-time onboarding fees, data-migration fees, custom integration work (e.g., ZKTeco/attendance device mapping, custom WhatsApp/Omnichannel agent configuration, bespoke reporting), and any professional-services engagement are non-refundable once the work has commenced, in proportion to work already delivered.
Fees for work not yet started remain refundable in full upon written cancellation.
Where implementation or professional-services work is deducted from a refund under Section 4.1, it is billed only at the day rate or fixed project fee stated in the Customer's quotation or Subscription Agreement — agreed before the work began, never assessed after the fact.
Ordinary pre-sale activity — discovery calls, demos, proposal or contract discussions, and general kickoff/onboarding meetings that are not part of a scoped, quoted implementation project — is a standard cost of doing business and is never deducted from any refund.
7. Exceptions — Billing Errors and Duplicate Charges
Regardless of the plan type above, NASLST will always correct and refund:
Duplicate charges caused by a payment-gateway or system error.
Charges processed after a cancellation that NASLST failed to action in time.
Charges that do not match the price quoted or contracted at time of purchase.
Report billing errors within 30 days of the charge to billing@naslst.com (or your account manager) with the invoice or transaction reference.
Verified errors are refunded to the original payment method within 5–10 business days.
8. How to Request a Cancellation or Refund
Submit your request via your account dashboard, your NASLST account manager, or
.
Include your account/store name, subscription tier, and the reason for the request.
NASLST will confirm receipt within 2 business days and resolve eligible requests within 10 business days.
9. Governing Law and Disputes
This Policy and the underlying Subscription Agreement are governed by the laws of the Arab Republic of Egypt.
Any dispute not resolved directly between the parties may be referred to the Egyptian courts of competent jurisdiction, or to the Consumer Protection Agency where the Customer qualifies as a protected consumer under Section 1.
Where NASLST Holding (UAE, Meydan Free Zone) is the contracting entity for a given Customer, the governing law and forum stated in that entity's Subscription Agreement shall apply instead.
10. Changes to This Policy
NASLST may update this Policy from time to time.
Material changes will be communicated by email or in-app notice at least 15 days before taking effect; continued use of the platform after that date constitutes acceptance of the updated Policy.
Changes do not apply retroactively to a prepaid term already in progress.
11. Contact
NASLST Technology — billing@naslst.com — naslst.com
This document is a commercial policy template and does not constitute legal advice. Have it reviewed by Egyptian counsel before publishing, particularly the consumer-vs-B2B classification in Section 1, which affects which mandatory rights apply to any individual subscriber.
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